Return & Refund Policy
At House Of Magnetic, we want you to have a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 6-day return policy, meaning you have 6 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
✔️ Unused and in its original condition
✔️ With tags and original packaging
✔️ Accompanied by the receipt or proof of purchase
To initiate a return, please contact us at houseofmagnetic@gmail.com with your order details.
Damages & Issues
We take quality seriously. Please inspect your order upon delivery and contact us immediately if:
- The item is damaged or defective
- You received the wrong item
We will evaluate the issue and work towards a quick resolution.
Non-Returnable Items
Certain items cannot be returned, including:
🚫 Perishable goods (e.g., food, flowers, plants)
🚫 Custom or personalized products
🚫 Personal care products (e.g., beauty items)
🚫 Hazardous materials, flammable liquids, or gases
🚫 Sale items and gift cards
If you’re unsure whether your item is eligible for return, feel free to contact us.
Exchanges
If you wish to exchange an item, the fastest way is to return the original item first. Once the return is approved, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 2-3 business days to your original payment method.
💡 Note: Banks and credit card companies may take additional time to process and reflect the refund in your account. If more than 10 business days have passed since approval, please reach out to us at houseofmagnetic@gmail.com.